Terms and conditions of purchase

These conditions govern the purchase of veterinary genetic analysis packs on this website, provided by Laboratorio Dr. Barba (hereinafter, «the Laboratory»), with contact email clientes@lbbarba.es and telephone 91 364 58 35.

1. Purpose

The purchase includes: the sample collection kit, the genetic analysis corresponding to the pack purchased in our own laboratory and the results report.

2. Orders and payment

To complete an order, the steps of the purchase process must be followed and payment made using the enabled methods (card/Bizum/bank transfer). The order is understood to be confirmed upon acceptance of these conditions and payment of the amount.

3. Prices and taxes

Prices are shown in euros and include applicable taxes. Shipping costs, if any, are shown before completing the purchase.

4. Kit shipment and sample collection

Once the order is confirmed, the sample collection kit will be sent to the address provided. The sample collection instructions are included in the kit. The quality of the analysis depends on the sample being obtained and sent in accordance with those instructions.

5. Turnaround time for results

The turnaround time indicated for each product runs from receipt of the sample at the laboratory under valid analysis conditions.

6. Nature of the service

Genetic analyses are for informational purposes and to support the breeding and care of the animal. They do not constitute a clinical diagnosis and do not replace a veterinary consultation. The analysis is performed on the sample received; if the sample is not valid, the Laboratory will make contact to request a new one at no additional cost, provided that sufficient material remains or a new sample is sent.

7. Right of withdrawal

The buyer has 14 calendar days from the purchase to withdraw, unless the kit has been used or the analysis has begun, in which case the service is considered to have been performed at the consumer’s request.

Return shipping is paid by the buyer. On the buyer’s request, the laboratory returns the sample, billing the shipping cost.

8. Data protection

Personal data and samples are processed in accordance with the Privacy Policy.

9. Customer service

For any issue or query: clientes@lbbarba.es · 91 364 58 35.